Last update: 09/27/2023

Rejected orders

    Orders may be rejected for various reasons, often due to incorrectly filled fields, selection errors on the platform, issues with the CSV file, and more. If an error occurs, it will be promptly identified and displayed on your screen, along with detailed information and a link to return to the order creation section. On the redirected page, missing or incorrectly filled information will be highlighted in red.

1. Click on  'Orders' and then click in 'Rejected'.

2. Actions

    The 'Rejected' page displays the screen as depicted in the following image. Any errors that led to the rejection of orders will be shown under the "Error" column, and reviewing them can assist you in resolving order issues. Within this page, users have three available actions:

• Delete the order.
• Adjust the number of visible rows on the page.
• Edit the order.

    To modify the number of rows displayed, simply click on the 'Rows _0' button located at the top right corner of the screen.

    You can select an order by checking the box on the left side of each order entry. Once you've selected an order, the 'Delete' button will appear (highlighted in green) allowing you to remove the selected order(s).

    To edit an order, click on the order number, highlighted in red, and you will be redirected to the order creation page.

    On this page, the areas that caused errors will be highlighted for you. This way, you can easily spot and edit only those specific parts, making the whole process smoother and simpler.

*Attention: The Support Center articles features Nobordist legacy layout and may not reflect our current layout experience