If your shipment gets stuck in customs, there are steps you can take to clear it, but it's crucial to understand why it got stuck in the first place. Depending on the situation, you may need to provide additional documents, pay extra fees, or expedite customs clearance. It's essential to collaborate with the customs office to resolve any issues promptly.
We all know that delayed deliveries can impact the end-consumer experience significantly. Therefore, it's crucial to act swiftly to avoid compromising your customer's satisfaction and incurring additional costs.
If your shipment is held up in customs, it's likely due to one of the following reasons:
- Prohibited product
- Incorrect paperwork
- Held for payment
Nobordist can help ensure that customs documents are properly completed and orders are delivered on time. With Nobordist's Smart DDU service (Nobordist payment automation), we can handle the payment of your shipment's taxes and duties, relieving you of that concern. When using Nobordist's services, your primary responsibility is to ensure that the products you intend to send are not prohibited items.
But who should you contact first?
Reach out to your 3PL provider and your carrier. They can explain the reasons for your shipment's delay and suggest actions to clear it.
In the meantime, check for any exceptional fees or taxes that need to be paid and verify that all required documents are complete and that there are no inaccuracies in your shipment information on the paperwork.
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